Business Process Intelligence – the key to effective workflows

Processes are the vital business component that holds an organization and affects the business value of a company. In order to use them for improvement, such processes must be discovered, analyzed, improved and monitored in order to result in significant business value. That’s when Business Process Intelligence comes into the picture.

Processes are the core of each organization. Therefore, without structured workflows, there is no efficient production of a solution for customers.

Business Process Intelligence is a way to improve business processes using a big-picture view and deep-dive analysis

Business Process Intelligence (BPI) refers to the application of Business Intelligence (BI) techniques to business processes. In order to attract and retain customers, as well as business partners, organizations need to provide their services (i.e., execute their processes) with high, consistent, and predictable quality.

Understanding processes entails acquiring business value and structuring the organization of the company. Analyzing processes helps to understand potential optimization or drawback of each process. Monitoring processes consists of tracking the progress of a process and adjusting it according to business needs. In conclusion, business process intelligence gives value to business by organizing and optimizing processes.

BPI solves common process structuring challenges

Business Process Intelligence methodology tackles these challenges by analyzing the organization’s process landscape which leads to optimization and improvement of these issues:

  1. Process misconception
    • Unawareness of process possibilities
    • Ignorance of process behavior
  2. Inefficient processes
    • Many unfinished processes
    • Processes that are time-consuming
    • Failed processes
  3. Insignificant Product
    • Lacking value
    • Low Customer Satisfaction
    • High risks

Why should you implement Business Process Intelligence

Each organization bases its work on processes. These workflows are crucial for efficient and productive creation of the outcome – products, knowledge or solutions. Therefore, processes affect the product’s quality. Clearly, there are various components that affects the process: cost, product, employees, time, risks.

With BPI, these components become optimized. BPI approach enables us to understand process behavior and its possible bottlenecks. As the processes get defined and optimized, so does the organization in the company.

The value of Business Process Intelligence for companies is in the understanding of the process. With BPI you can find root causes of bottlenecks and take action in eliminating those issues. Having clear knowledge of process advantages and drawbacks leads to process improvement. Finally, BPI approach results in process controlling, which is a constant awareness of a workflow’s progress, alerting and monitoring that ensures the stability and proper execution of the process.

Benefits of Business Process Intelligence

BPI offers numerous benefits for businesses. It equips companies with easy to understand, insightful and actionable business information which affect company’s structure and business performance:

  • Production (Increment) increase
    • Efficiency increase
    • Improved strategies
    • Quality increase
  • Lowering costs
    • Identifying wasted resources and reducing inventory costs
    • Eliminating report backlog and delays
    • Improving operational efficiency
  • Risks decrease
    • Better decision-making about processes, based on acquired insights about finished processes
  • Process Quality increase
    • Improving a process by dealing with drawbacks and other issues that were identified in the process analysis
  • Customer Satisfaction increase
    • Improved process influences the product quality and efficient engagement with the customer, for example, improving Customer Support workflow directly affects customer satisfaction

Why every company should implement Process Mining

What is Business Process Management

Steps of BPI

Business Process Intelligence consists of five steps:

  1. Discovery The analysis of business events recorded in event logs to discover process, control data, organizational and social structures
    • Understanding the process
    • Value of the process
    • Identification of process components, influences and cost
  2. Analysis BPI allows users to analyze completed process executions from both business and IT perspective
    • Finished vs Active processes
    • Transparency of a workflow
    • Effective benchmarking
  3. Prediction
    • BPI derives prediction models and apply such models to running processes, to identify in particular the possibility of exceptions or undesired behavior
  4. Monitoring
    • BPI monitors and analyses running process instances, and informs the user of unusual or undesired situations
  5. Optimization (Improvement)
    • BPI identifies areas of improvement in business process definitions and in the assignment of resources and services to work activities


Business Process Intelligence enables you to collect, integrate, analyze and present raw data into insightful and actionable business information to improve and optimize decision-making and performance. It is a way to improve business processes using a big-picture view and deep-dive analysis.

Working on a lower level, in-depth process mining tool, such as ABBYY Timeline enables you to understand situations between events and their possible bottlenecks. On the other hand, business intelligence software, as Microsoft Power BI, enables you to see the bigger picture – understand the process as a whole – how much it costs, how many projects are finished, etc. Those tools combined make a powerful means for companies to improve their business performance.

Want to see the value of BPI on your organization? Let’s talk about your processes!


  1. Bendel, M. (2004). The Business Value of Business Intelligence.

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